How to Downgrade ScreenApp Account

Are you considering scaling back your ScreenApp usage from the Business plan to the Growth plan or even the free plan? This guide will walk you through the process and answer any questions you might have along the way. Remember, downgrading can impact certain features, so it's essential to understand the changes before proceeding.

Before You Downgrade

• Evaluate your needs: Carefully consider your current and future ScreenApp usage. Will the Growth or free plan's features still accommodate your recording and collaboration needs?
• Understand the differences: Review the detailed comparison of features between the Business, Growth, and free plans on the ScreenApp website. This will help you determine which plan best suits your current requirements.
• Data and recordings: Your existing recordings and data will remain accessible, but keep in mind that some features available in your current plan might become restricted in the downgraded plan. Consider exporting any critical data beforehand if you anticipate needing it in an editable format later.

Steps to Downgrade

1. Sign in: Access your ScreenApp account.
2. Profile Icon: Click your profile icon in the top right corner.
3. Billing & Subscription: Select "Billing & Subscription" from the dropdown menu.
4. Manage Subscription: Click "Manage Subscription" to view your current plan details and options.
5. Choose New Plan: Select either the "Growth" or "Free" plan depending on your needs.
6. Confirm Downgrade: Carefully review the plan summary and confirm the downgrade by clicking "Confirm Downgrade."

What to Expect After Downgrading

• Immediate effect: The downgrade takes effect immediately for new recordings and features.
• Existing data: Your existing recordings and data remain accessible, but some features might become restricted or unavailable for editing.
• Limited functionality: Depending on the chosen plan, certain features like cloud storage, team collaboration, and advanced recording settings might be limited or unavailable.

Frequently Asked Questions

• Can I upgrade back to the Business plan later? Absolutely! Upgrading your plan is always possible. You can seamlessly switch back to the Business plan or any other plan that suits your needs at any time.
• Will I lose my recordings if I downgrade? No, your recordings will remain safe and accessible even after downgrading. However, editing capabilities might be restricted depending on the chosen plan.
• What happens to my team members if I downgrade? If you're currently on a team plan, downgrading might affect team member access and permissions. It's best to review the specific plan limitations and adjust team member roles accordingly.

Still Have Questions

For any further assistance or clarification, don't hesitate to reach out to ScreenApp's friendly support team at support@screenapp.io. They're happy to help you choose the right plan and ensure a smooth transition.

Remember: Downgrading can be a wise decision when your ScreenApp usage changes. By following these steps and carefully considering your needs, you can ensure a seamless transition and continue using ScreenApp effectively.

‍