How to Recover Lost Screen Recordings

This guide demonstrates how to recover screen record files you cannot download or do not appear in your ScreenApp video library. Instances this guide can help are:

• You lost files while processing the video
• You closed the browser accidentally

Limitations:

• This will not recover files that were already in your library, and you clear your browser cache
• Applies to the local tab
• Cannot recover files recorded with incognito windows
• The recovery processes should be done using the same browser and same device and same account.
• The recording should be done by registered customer after being signed to the ScreenApp

Steps :

1. Log in to your ScreenApp account » visit your URL: ScreenApp
2. Right-click on inside a white space without any videos or text and you should see a menu such as in the image below » Click on ‘Inspect’
3. Click on Console
4. Type the following code in the console by using the secret key given by the ScreenApp support team (If you don’t have a key, please send us a request to support@screenapp.io with the email you used for screenapp.io registration) attemptRecovery("SecretKey")
5. Click enter button » It will shows as following
6. Once it says Done [important: this will take up to a few minutes, please wait until it says Done] » Next refresh the browser; It will recover and display any recoverable files

• This process might be able to recover files for you. But it does not guarantee success as OS/ Browser incumbrances may have corrupted the files beyond recovery.