Out of Storage and Memory

If you are experiencing issues with your browser running out of memory while using ScreenApp, this support article is for you. One of the common reasons for this problem is that your videos are being stored in your browser cache. This article will explain why this happens and provide steps to resolve the issue.

Why Your Browser is Out of Memory: When using ScreenApp, your videos might be stored in your browser cache. This cache is a storage space where your browser stores data from websites you visit, allowing for faster loading times when you revisit those websites. However, if your cache becomes full, you may encounter out of memory errors.

Solution: Turning on Cloud Sync To prevent out of memory issues caused by videos being stored in your browser cache, we recommend enabling the Cloud Sync feature in ScreenApp. This feature will store your videos on the cloud, reducing the amount of data stored in your browser cache.

Here's how to turn on Cloud Sync in ScreenApp:

1. Open ScreenApp in your browser.
2. Click on your profile icon, located in the top-right corner of the ScreenApp interface.
3. In the dropdown menu, click on 'Cloud Sync.'
4. A new window will appear, prompting you to enable Cloud Sync. Toggle the switch to the 'On' position.

Other Tips to Resolve Out of Memory Issues: If you are still encountering out of memory issues after enabling Cloud Sync, you may want to consider the following additional steps:

1. Clear your browser cache: This can free up space and potentially resolve memory issues. This WILL delete any other videos you've created, so be careful
2. Update your browser: Make sure you are using the latest version of your browser, as outdated versions can lead to memory-related issues.
3. Disable browser extensions: Some browser extensions can cause memory issues. Try disabling extensions one by one to see if the problem resolves.

By turning on Cloud Sync in ScreenApp, you can store your videos on the cloud instead of your browser cache, potentially resolving out of memory issues. If you continue to experience problems, follow the additional tips provided to optimize your browser and computer performance.

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